Appointments Times

You can expect our serviceman’s arrival to be as close to your scheduled time as possible.
However, please allow a 2-hour window of arrival from the preferred booking time to cater for any unexpected delays that may occur.
So.. If the scheduled time is 10 am…you should expect our arrival between 10 am and 12 noon on the day you have selected.

Height Policy

We are unable to access residential equipment located externally on 2 storey roofs or an equivalent height greater than 4 meters above ground level.

Access to any commercial building where equipment is only accessible externally of the building at a height greater than 4 meters above ground level must comply with the Occupational Health and Safety Act 2004 (Vic) and our company working at heights policy. (This may involve the hiring of mechanical work platforms or fall protection barriers which will be at the clients’ expense)

★ Full payment is required on the day by Visa, MasterCard, EFTPOS or Cash ★

Visa or MasterCard payments will attract a 2% surcharge