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Parking Policy
Introduction
To ensure timely and efficient service, we require that clients booking our services are aware of and adhere to our parking policy:
Proximity of Parking:
Clients must provide reasonable access to parking within 100 meters of the service location.
Permit Parking Areas:
If the service location is in an area with permit-only parking, clients must provide a valid parking permit for the duration of our visit.
Apartment Complexes:
For service locations within apartment complexes, clients must arrange for on-site parking within the building premises.
Melbourne CBD:
Due to restricted on-street parking availability and time limits in the Melbourne CBD, and the clearance height of our service vehicles preventing use of most commercial car parking facilities, service within the CBD is limited and cannot be guaranteed. If you require service within this area, please contact us at the time of booking to confirm whether suitable access and parking arrangements can be made before your appointment is scheduled.
Parking Acess & Costs:
Clients are responsible for ensuring compliant parking arrangements are in place prior to our arrival, in line with this policy. Where suitable parking has not been arranged and this results in a delay, our standard cancellation and call-out fees may apply, consistent with our Terms and Conditions.
Any parking costs incurred during our visit — including fees, fines, or permits — will be passed on to the client. We will take reasonable care to minimise these costs where practical, but cannot guarantee against them where compliant parking has not been provided.
Contact Us
If you have any questions or concerns about this policy, please ensure you communicate any specific parking arrangements or requirements at the time of booking to avoid any service delays or additional costs.
Ensuring reasonable access to parking helps us provide efficient and timely service.
We appreciate your cooperation in adhering to this policy.
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