Air Conditioning Service FAQ
Standard vs Premium
At Dynamic Heating & Cooling, we offer two levels of service for your air conditioning system: Standard and Premium. Below are the most common questions to help you understand what’s included in each and which one is right for your system.
🔧 What is the difference between the Premium and Standard air conditioning service?
| Feature | Standard Service | Premium Service |
|---|---|---|
| Applicable to: | Wall-hung Split systems, ducted systems, cassette units | Wall-hung Split systems Only |
| Indoor unit filter cleaning | ✔️ Yes | ✔️ Washed and cleaned |
| Check refrigerant pressure | ✔️ Yes | ✔️ Yes |
| Check and clean drain system | ✔️ Yes | ✔️ Yes |
| Fan operation and settings test | ✔️ Yes | ✔️ Yes |
| Outdoor coil check | ✔️ Visual check only | ✔️ Washed and cleaned |
| Outdoor fan and casing inspection | ✔️ Visual check only | ✔️ Washed and cleaned |
| Indoor coil cleaning | ❌ No | ✔️ Washed and cleaned |
| Remote control test | ✔️ Yes | ✔️ Yes |
| Electrical connection check | ✔️ Yes | ✔️ Yes |
| Service report with recommendations | ✔️ Yes | ✔️ Yes |
| System sanitisation | ❌ No | ✔️ Included (drain, indoor coil, and filters) |
| Approximate service time | ~30–40 minutes per indoor unit | ~60–75 minutes per indoor unit |
| Cost (Single unit) | $330 | $400 |
🛠️ Why is the Premium Service only available on wall-hung split systems?
Wall-hung split systems are designed with accessible indoor and outdoor components that allow for deeper cleaning, especially of the evaporator coil and drain pan. This level of access isn’t possible or practical with:
- Ducted systems, where indoor units are typically mounted in ceilings or under floors.
- Cassette systems, where the indoor unit is recessed into the ceiling.
Our Premium Service includes a high-pressure wash and sanitisation of the evaporator coil and outdoor condenser unit, which requires dismantling and specialist equipment.
What type of air conditioner do I have?
1. Wall-Hung Split System (Eligible for Premium Service)
This is the most common type in homes. It has:
- A long, slim unit mounted high on a wall indoors.
- A separate outdoor compressor unit.
2. Ducted System (Not Eligible for Premium Service)
Used for whole-house heating and cooling. It has:
- One large indoor unit (usually in the ceiling or underfloor).
- Ductwork connected to outlets throughout the home.
- One outdoor unit.
3. Cassette Type Unit (Not Eligible for Premium Service)
Typically found in offices and retail spaces. Features:
- An indoor unit recessed into the ceiling grid.
- Airflow from four sides.
- Outdoor unit connected via piping.
💬 Still unsure which service you need?
No worries — just email our team with a photo of your indoor unit and we’ll let you know the best option. We’re always happy to guide you toward the right service for your specific system.