Panasonic Air Conditioning Booking Authority

Thank you for selecting Dynamic Services to investigate your Panasonic air conditioning warranty claim.
In order for us to send a service technician to site to evaluate your warranty claim we will require the following information including credit card details in the event that the cause of the problem is diagnosed as non-warranty.
If the fault is determined by our serviceman to be a manufacturing fault it will covered by warranty.
IE All the parts and labour will be covered at no charge and your credit card details will be disposed of in a secure manner.

Minimum cost for non warranty jobs = $176.00. Any additional labour will be charged at $88/man hour chargeable in 30 min increments

Prior to filling out this paperwork please make sure your job location is within the highlighted area on our service map with is located on our main web page. We are unable to offer service to equipment outside of this zone.
If you location is outside this zone, please contact Panasonic customer service on 132600 to be referred to a agent who services your area.
A receipt of purchase, Plumbing & Electrical compliance certificates will need to be sighted by our service agent on arrival to your job.
Failure to produce these documents may void equipment warranty

If you are in agreement with the conditions on this page and you wish to proceed with a service call, please provide the following details to enable your service call to be booked:

All fields below are mandatory. Any fields not filled in will result is you application being rejected

Credit Card Details

Your credit card will only be debited if your claim is deemed to be a non-warranty issue
Name on Card:
Credit Card Number:
Expiry Date:

Contact Details
Address:
Postcode:
Email Address:
Contact Phone number/s:
Details of fault being experienced
Supplier Details
Place of Purchase:
Date of installation:
Indoor Unit Details
Details are located on sticker RHS of indoor unit
Model Number:
Serial number:
Outdoor Unit Details
Details are located on sticker RHS of outdoor unit
Model Number:
Serial number:
- ( Office use only )

Warranty Terms & Conditions

The product is warranted for labour and parts for five (5) years from the date of purchase.
2. This warranty excludes any defect or injury caused by or resulting from misuse, abuse, neglect, accidental damage, improper voltage, vermin infestation or any modifications
which affect the reliability or performance of the unit, not attributed to faulted manufacture, parts and labour.
3. This warranty does not cover the following items:
(a) Natural disaster (i.e. hail, lightening. flood, fire, etc).
(b) Rust or damage to paintwork caused a corrosive atmosphere.
(c) Where serviced by an unauthorized centre without permission from Panasonic.
(d) Where a unit is installed incorrectly or by unqualified persons.
(e) Failure is due to improper installation or faulty installation.
(f) Failure due to improper maintenance by customer. (Refer maintenance section of operating instructions).
(g) No fault found service calls where the perceived problem is explained within the Operation Instructions or the troubleshooting section of the Operation Instructions.
(h) Costs associated with delivery, handling, freighting or damage to the product in transit.
4. If warranty service is required you should:
(a) contact your nearest Panasonic Authorised Service Centre.
(b) provide a copy of your purchase receipt as proof of purchase date.
(c) provide the warranty card with full details
(d) note that home service is available within the normal operating area of the nearest Panasonic Authorised Service Centre.
(e) note that service outside the normal operating area of the nearest Panasonic Authorised Service Centre will incur a traveling fee from the Panasonic Authorised service Centre.

Unless otherwise specified to the consulter the benefits conferred by this express warranty are additional to all other conditions, warranties, guarantees, rights and remedies expressed
or implied by the Trade Practices Act 1974 and similar consumer protection provisions contained in legislation of the States and Territories and all other obligations and liabilities on
the part of the manufacturer or supplier and nothing contained herein shall restrict or modify such rights, remedies, obligations or liabilities.

I understand that by submitting this form I own the above credit card I also accept the above terms & any associated cost.

Fax : 9372 5344
Postal Address : Dynamic Services ( Panasonic Warranty Claim )
PO Box 1308, Kensington 3031